Frequently Asked Questions (FAQ)

 

1. Where do you ship?

We currently deliver to the Netherlands, Belgium, Germany, and France. More EU countries may be added soon.

⸻

2. How long does delivery take?
• Standard Shipping: 2–3 business days (Netherlands, Belgium, Germany, France)
• Express Shipping: 1 business day
Delivery times may vary slightly depending on your location.

⸻

3. Can I return or exchange my lashes?

For hygienic reasons, lashes cannot be returned or exchanged.
If your product arrives damaged or is incorrectly delivered, please contact us within 24 hours of receiving your order with clear photos of the product and packaging.
For full details, see our Return & Refund Policy.

⸻

4. Are your lashes reusable?

Yes! Our lashes are reusable when used and maintained correctly.
Please follow the care instructions included with your order for best results.

⸻

5. Can I place an order via social media (DM)?

No, orders cannot be accepted via social media.
Ordering through our webshop ensures your order is processed safely, correctly, and delivered on time.

⸻

6. When are orders processed?

Orders are processed on Monday, Wednesday, and Friday.
Orders placed on other days are treated as rush orders.

⸻

7. Can I pick up my order?

Yes, orders can be picked up by appointment. After placing your order, you will receive instructions for pickup.
If the order is not picked up within the agreed time, it will be automatically shipped, with shipping costs applied (€6.25).

⸻

8. Ik Are there any safety concerns?

Persons with eye infections, allergies, or skin irritations should consult a medical professional before using our lashes.
We guarantee hygiene during shipping, but we are not responsible for damage caused by incorrect use or personal allergic reactions.